Home-Based Support Family Assistance & Support Services
FY06
MISSION:
To promote independence and reside in the least restrictive living environment.
The Family Assistance & Support program for children saw the program increase by 5 clients or 100%.
100% of the individuals in this program maintained their living environment.
FAS-Adult program had a total of 23 goals set with 19 being recorded as met.
FAS-Child program had a total of 35 objectives set with 20 being met.
HBSS had a total of 61 objectives with 38 being met at a rate of expectancy range.
CONSUMER SATISFACTION
1. I/we are satisfied with the quality of services given by FCC staff.
Previous 4.83 FASA 4.6 FASC/HBSS 4.8
2. Staff at FCC treat me with the utmost dignity and respect.
Previous 4.91 FASA 5.0 FASC/HBSS 4.8
3. Staff at FCC are available when I/my family members need assistance.
Previous 4.26 FASA 4.9 FASC/HBSS 4.9
4. My phone calls are handled in a professional and courteous manner.
Previous 4.59 FASA 5.0 FASC/HBSS 4.7
5. FCC staff keep appointments or contact me if they are unable to do so.
Previous 4.91 FASA 4.9 FASC/HBSS 4.9
6. I receive adequate notification of meetings being held about me.
Previous 4.91 FASA 5.0 FASC/HBSS 4.9
7. My goals, desires and dreams are a part of my service plan.
8. I/we would recommend FCC services to others.
Previous 4.39 FASA 4.9 FASC/HBSS 5.0
9. Things I would like to see changed.
FASA 7-no 0-yes FASC/HBSS 16-no 1-yes
COMMENTS RECEIVED:
Want more staff time; staff are very resourceful; 100% satisfied; does not like staff offices being cramped/no private place to talk.
STRENGTHS:
- Individuals receive one-on-one support with staff who have worked with them for a lengthy time period and know them well.
- In-home services are greatly needed and appreciated by individuals served. When one staff is on vacation, another is available to assist and the individuals served do not miss any of their services during vacation leave.
- Services allow individuals to continue to live in the community in a home-based setting vs a more restrictive environment.
WEAKNESSES:
- The agency does not have the authority to choose in-home support workers.
- The children’s program has a very high staff turnover rate.
- In home workers (HBSS) are not paid/reimbursed in a timely manner – memo was sent to all workers explaining the process.
