Crisis Intervention

Crisis Hotline Numbers

Golconda – 618-683-2461

Vienna – 618-658-2611

Elizabethtown – 618-287-7010

Crisis Intervention Services

Crisis Intervention Services are offered on a 24-hour basis to anyone with an emotional or mental health crisis through the crisis telephone hotline systems after office hours, by walk-in during regular office hours, or by telephoning one of our outpatient offices. Services include telephone consultation, outreach crisis response, assessment, referral, placement in appropriate setting, family support, transportation arrangements for placement, and follow-up.

Calling the FCC outpatient office in each county may access the crisis intervention hotline. For adult consumers, the primary service area is Pope, Johnson, and Hardin Counties. For youth consumers, FCC provides services to the southern 7 counties of Pope, Johnson, Hardin, Massac, Union, Pulaski, and Alexander.

Purpose/Mission

To provide short term, brief therapy to stabilize situations which the consumer views as being a crisis. The services are provided either by telephone intervention or, as necessary, though face-to-face evaluation.

Admission Criteria

None

Services Offered

1. assessment
2. brief therapy
3. hospital prescreening
4. referral for needed services
5. case management
6. stabilization of current situation

Major Accomplishment

• Provide most experienced counselors as first intervention for crisis
• Improved relationships with collaboration agencies during crisis intervention
• Utilization of available alternative resources as psychiatric hospitals have decreased
• Increased and improved consultations among staff to determine the least restrictive intervention